Shipping And Returns  

Goods purchased from Brewing Supplies Online are invoiced and shipped using "registered courier services" as part of the sale agreement between the customer and Brewing Supplies Online. This provides increased security for your purchase. Shipping services are tracked services. Brewing Supplies Online does not perform hand to hand pickup of purchased goods. Our suppliers perform Quality Assurance Inspections of their boxed goods to ensure boxed goods are complete. This ensures no missing items occur for your purchase of their boxed goods.


Shipping Services Provided

Hand to hand collection of goods is unavailable.

All shipping services offerred are influenced by: shipping package style, goods type, speed of delivery, goods mass or volumetric mass depending on which is the greater, the freight mass division offered by logistics providers which the  consignment suits, the distance or region to where the consignment must travel,  the purchase price of the shipping service from logistics service providers, recovery costs for packaging materials used in the consignment, handling cost to prepare the consignment for shipping, delivery of consignment to freight centres; logistics service coverage area, and calculated GST for total shipping consignment.  

Logistics providers cost freight as actual mass or volumetric mass if  an object has a high volume with a low mass. Volumetric Mass is the volume of the object multiplied x 250 and expressed as a kg mass. The charge applied by logistics providers is for the highest of these two mass values.

Usually "multiple" small items can be consigned for the one price. As an example at least ten (10) 50ml essence bottles can be freighted with Aust Post for $15.95. When any of the parameters for a mass division are exceeded the next mass division to create a consignment size is chosen. As part of special offers or discounted goods we may identify discreet costs for and individual shipping consigment to specific locations: alternate delivery locations to those identified and/or additional items may change the identified shipping cost.


Regional Freight Charges
 Regional freight charges apply to indicated map locations only

If you live in Crows Nest , Dalby, Highfields , Laidley, Oakey, Meringindan, Millmeran, Pittsworth, Plainlands, or Toowoomba and purchase a minimum $125.00 of "consumable  goods only"  in one purchase from Brewing Supplies Online and your order meets stated  "conditions"   then it's  $15.95 freight for that purchase.


Weight Range Freight Type Cost
 Below  - .5kg  1 Carton  $12.95
 0.5kg  - 1.0kg  1 Carton  $15.95
 1.0kg  - 3.0kg  1 Carton  $22.17
 3.0kg  -  5.0kg  1 Carton  $25.64
 5.0kg  -  10.0kg  1 Box   $26.44
 10.0kg - 15.0kg  1 Box
 15.0kg - 20.0kg  1 Box   $32.02
 20.0kg - 25.0kg  1 Box   $34.85

Flat Rate Freight Conditions:
Goods value excluding freight and charges a minimum $125.00.
Purchase must fit into one (1) carton. 
Maximum mass  5.0kg of purchased goods.
Consumable products may include small hardware items.

Kit orders comprising multiple boxes are costed as an oversize single box. Maximum volume: 1/5th cubic metre. To regional centres identified only. Other regional locations may require a national courier at a different freight rate. The fees identified are an estimate and may change due to change in courier charges. 

Regional Freight Centres



Australia Post Small Freight

If an order is under 220mm x 100mm, less than 6.0mm thick, and has a mass under 200g it will use a small registered envelop at $8.25. If the order is under 360mm x 250m, and less than 20mm thickness, with a mass under 500g, then it may be suitable for an Australia Post B4 registered envelop. B4 envelop shipping cost is $10.95. Orders thicker than 20mm are defined by Australia Post as small freight  and estimated as shown.  Goods which do not fit  standard packaging are defined as oversized goods. 

Max Weight Per Package 5.0kg
 Small Satchel $16.95
 Medium Satchel
 Large Satchel
 X_Large Satchel  $32.95
 Small Carton $15.95
 Medium Carton
 Large Carton
 X_Large Carton $31.95


 Up to 500g  Carton  $16.95
 500g to 1.0kg Carton  $21.95
 1.0kg to 3.0kg Carton  $26.95
 3.0kg to 5.0kg Carton


Australia Post 5.0kg - 22.0kg Freight

Australia Post National boxed freight is defined by total mass, order volume, and delivery zones. It is for boxed orders greater than 5.0kg up to 22kg and under .1 of a cubic metre. If an order has a high volume while having a low weight it may be costed as a volumetric weight by logistics services ie.actual volume in cubic metres  x 250 and expressed as a kilogram mass.  It is too complex to post this data in this article. If  you select an item to buy and  go to the shopping cart you can enter your "delivery post code".  Your boxed freight options will be displayed. You then select your freight options. Each time you add a new item freight will be recalculated for all the items in your cart. Not every post code may have boxed freight services available to that location.  The prices advised are based on freight providers base prices.National boxed freight may also require freight insurance.


Goods Return Or Collection

Hand to hand return of goods is unavailable.

Brewing Supplies Online does not provide Change Of Mind Refund for food items or consumable goods to manufacture food or drink, seasonal items, or discounted sale items.

Application for Change of Mind Refund for other items must be undertaken within fourteen (14) days of purchase. In most circumstances refund will be in the form of store credits to be used for alternative purchases from Brewing Supplies Online.

The purchaser is responsible for the return of elligible change of mind items to Brewing Supplies Online. In the advent the purchaser selects an alternative equal value goods Brewing Supplies Online will meet the freight costs to the customer of the replacement items.

Hand to hand return of goods is not available. All returns require the  Brewing Supplies Online Returned Goods Form to be emailed to Brewing Supplies Online and processed before returning goods.

If cash refund is offered for elligible change of mind refunds it will be via an electronic funds transfer to the purchaser's financial institution after goods return and inspection. Financial transaction costs or freight costs incurred by the customer are non refundable.

The maximum refund available will equal the advertised goods sale price paid by the purchaser. A restocking fee to the value of 10% of the goods sale price may be deducted from an available cash refund. 

Change of Mind Refund require "a copy of the original purchase invoice" to be provided to Brewing Supplies Online by the claimant as either hard copy or digital format when submitting Return Goods Form.. 

Refund may take as much as fourteen (14) days when courier freight services are used to return goods within Australia. For locations outside of Australia this may be extended.


Non-refund Items
Brewing Supplies Online advises it does not offer Change Of Mind Refund for:
Any edible food or drink product as an example but not limited to: brewing kit, grain beer recipe, grain wort, yeast, sugar or brewing malt, additive or cure, seasoning or flavouring, casing or food flavour bags, culture or enzyme, flavouring or essence, or food product enhancer;
Food or drink product discount bundle;
Seasonal food or drink product;
Any product which has had its packaging opened or exhibits product damage;
Products returned with missing or damaged manufacturer documentation;
Products and its packaging in a condition considered unsuitable for future resale;
Refund on an item that is not the item originally dispatched to the purchaser.
Items which are returned damaged, or with components missing.
Warranty Returns

Brewing Supplies Online reserves the right to refuse a fit for purpose warranty claim if: goods do not have the proposed fault; goods have been modified; goods have been used for a purpose other than that identified by the manufacturer or goods vendor; attempts have been made to repair goods before return; required documentation is not provided to support a claim; other requested evidence is not provided by the claimant; or the goods are lost or damaged during return.

The purchaser is responsible for the return freight costs to Brewing Supplies Online to effect a product fit for purpose claim, unless the object has a large volume or size. In this circumstance Brewing Supplies Online will identify a mechanism to effect such claim. 

On a small object warranty  claim Brewing Supplies Online will meet the one-way return freight cost back to the claimant after the received item has been repaired or replaced. 



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