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Brewing Supplies Online Refund Policy

Brewing Supplies Online Refund Policy

 

1. Brewing Supplies Online advises it does not offer change of mind refund for any edible food or drink  home brew product ie: beer kit or pouch, malt or brewing sugar, food additive or cure, yeast, culture, or enzyme, flavouring or essence,  food or drink discount bundle, seasonal food, coffee beans, discount edible item, edible goods bundle, or edible goods kit.

2. Refund will occur for any item which is: not as described in its advertising; unfit for its stated purpose; unsafe to use; possesses a manufacturer fault preventing its use.

3. A claim for refund must occur within fourteen (14) days of the purchase date stated on a purchase invoice. Refund will be will be in the form of either In Store Credits to be used for alternative purchases from Brewing Supplies Online or refund of the advertised sale price of the goods via card services.

4. Refund is not available for fees paid to a third party for purchase transaction costs or delivery freight.

5. Brewing Supplies Online does not offer refund for: returned hardware items which are missing components, any item not matching issued purchase invoice, returned hardware items which have been heavily used before making a refund claim.

6. Brewing Supplies Online does not offer refund for small package goods which have been opened or packaging damaged preventing resale.

7 We endeavour to pack glassware to endure transit however breakages may occur. Force Majure may apply to glass goods delivery. We will assist purchasers to make a claim with the relevant freight provider after the damaged goods are returned for inspection.

8. Brewing Supplies Online advises Best Before or BBE dating identifies when the product will start to diminish from its peak condition. Best Before products may still be used for prescribed periods after Best Before date has passed.

9. "Free Return" means an In Store Goods Value reduction will not occur for goods accepted by Brewing Supplies Online as free return goods. If "Free Return" is offerred Brewing Supplies Online is responsible for additional small item freight costs incurred during product return.

10. Refund if approved will occur as either "store credits" or refund of the goods sale price via card services. Refunds do not occur until after goods inspection by Brewing Supplies Online.

11. If a refund is offered without goods return the purchaser must provide evidence of goods destruction before the refund will be processed.

  
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