Shipping And Returns  

Brewing Supplies Online does not perform hand to hand pickup or hand to hand return of purchased goods. Goods purchased from Brewing Supplies Online are invoiced and shipped using "registered courier services" as part of the sale agreement between the customer and Brewing Supplies Online. This provides increased security for your purchase. Shipping services are tracked services.

To prevent damage to your purchase we do not ship: heavy metal objects; glassware; or liquid filled soft packaging in soft satchels.

Small freight shipping is based on the mass and volume of the smallest freight size division into which an order fits, the distance the order must travel, and the best type of packaging for that order. Usually multiple small items can be shipped for the one price. When the parameters for a size division are exceeded the next size division for shipping is chosen. If a purchase has a large volume but low mass then volumetric costing is required. As part of special offers or discounted goods we may identify discreet shipping costs for individual items to specific locations: alternate delivery locations to those identified and/or additional items may raise this identified cost. Shipping service costs are influenced by: purchase cost of basic shipping, recovery costs for packaging materials etc, handling or delivery costs to freight centres; applicable service costs and calculated GST for total shipping service. 


(Applies to indicated map locations only)

If you live in Crows Nest , Dalby, Gatton, Highfields , Laidley, Oakey, Meringindan, Millmeran, Pittsworth, Plainlands, or Toowoomba and purchase $110 of "consumable  goods only" in one purchase from Brewing Supplies Online and your order meets stated "conditions" then it's  free freight for that purchase. Freight is calculated on actual mass or volumetric mass depending on which is the greater.

           Weight Range                 Freight Type                Freight Cost     
           Below   0.5kg           Satchel Freight              $13.95
           0.5kg  - 1.0kg             Satchel Freight                 $15.95
             1.0kg  - 3.0kg             Satchel Freight                 $17.95
           Below   2.5kg         Single Box Freight              $15.95
           2.5kg  -  5.0kg           Single Box Freight                 $17.95
           5.0kg  -  7.5kg         Single Box Freight              $19.95
            7.5kg  -  10.0kg          Single Box Freight                 $21.95
          10.0kg - 12.5kg         Single Box Freight
            12.5kg - 15.0kg           Single Box Freight                 $25.95
          15.0kg - 17.5kg         Single Box Freight              $27.95
            17.5kg - 20.0kg           Single Box Freight                 $29.95
             20.0kg - 22.5kg           Single Box Freight                 $31.95
           22.5kg - 25.0kg         Single Box Freight

Free Freight Conditions: Goods value must exceed $110.00. Purchase must fit into One (1) A3 Satchel. Maximum of four(4) items will be freighted free. Consumable products may include hardware items less than $20.00 in value.

If a consignment exceeds the stated volume for the listed weights or Box numbers, an oversize surcharge will be added to the listed price for each extra box. Maximum volume: 1/5th cubic metre. To regional centres identified only. Other regional locations may require a national courier at a different freight rate. The fees identified are an estimate and may change due to change in courier charges. 

sth qld reg freight 


If an order is under 360mm x 250m, and less than 20mm thickness, with a mass under 500g, then it may be suitable for an Australia Post B4 registered envelop. B4 envelop shipping cost is $10.95. Orders thicker than 20mm are defined by Australia Post as small freight  and estimated as shown.   

          Small Satchel
          Medium Satchel
          Large Satchel
          X_Large Satchel $24.95
          Small Carton         $14.95
          Medium Carton         $18.95
          Large Carton         $22.95
          X_Large Carton         $26.95


          Up to 500g           $12.95        
          500g to 1.0kg   $16.45
          1.0kg to 3.0kg   $23.45
          3.0kg to 5.0kg   $26.95



National boxed freight is defined by total mass, box volume, and delivery zones. It is for orders greater than 5.0kg up to 22kg and under .1 of a cubic metre. If an order exceeds the stated volume limit while having a low weight it is costed against a calculated volume weight. It is too complex to post in this article. If  you select an item to buy and  go to the shopping cart you can enter your "delivery post code".  Your bulk freight options will be displayed when you select freight options. Each time you add a new item freight will be recalculated for all the items in your cart. Not every post code may have bulk freight services available to that location.  The prices advised are based on freight providers base prices.National boxed freight may also require freight insurance.


Brewing Supplies Online does not provide change of mind refunds after your purchase has been financially processed. We will endeavor to change your goods to other goods of the same value if your purchase has not been freighted or financially processed.

Hand to hand collection or hand to hand return of goods is unavailable. The purchaser is responsible for the return freight costs to effect warranty  or fit for purpose claim unless the object has a large volume or size. In this circumstance Brewing Supplies Online will identify a mechanism to effect such claim. 

All refunds will be via an electronic funds transfer to the purchaser's financial institution.

All refunds require "a copy of the original purchase invoice" to be provided to Brewing Supplies Online by the claimant as either hard copy or digital format.

We reserve the right to refuse a claim if: goods do not have the proposed fault; goods damage has occurred from misuse; goods have been modified; incorrect documentation is provided to support a claim; the goods returned are not the goods dispatched; or other appropriate evidence is not provided by the claimant to support the claim.

Refund may take as much as fourteen (14) days when courier freight services are used to return goods within Australia. For locations outside of Australia this may be extended.


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