Shipping And Returns  

Goods purchased from Brewing Supplies Online are invoiced and shipped using "registered courier services" as part of the sale agreement between the customer and Brewing Supplies Online. This provides increased security for your purchase. Shipping services are tracked services. Brewing Supplies Online does not perform hand to hand pickup of purchased goods. Our suppliers perform Quality Assurance Inspections of their boxed goods to ensure boxed goods are complete. This ensures no missing items occur for your purchase of their boxed goods.


Shipping Services Provided

Hand to hand collection of goods is unavailable.

All shipping services offerred are influenced by: shipping package style, goods type, speed of delivery, goods mass or volumetric mass depending on which is the greater, the freight mass division offered by logistics providers which the  consignment suits, the distance or region to where the consignment must travel,  the purchase price of the shipping service from logistics service providers, recovery costs for packaging materials used in the consignment, handling cost to prepare the consignment for shipping, delivery of consignment to freight centres; logistics service coverage area, and calculated GST for total shipping consignment.  

If goods have a large volume but low mass then volumetric costing is performed by logistics service providers. Usually "multiple" small items can be consigned for the one price. When any of the parameters for a mass division are exceeded the next mass division to create a consignment size is chosen. As part of special offers or discounted goods we may identify discreet costs for and individual shipping consigment to specific locations: alternate delivery locations to those identified and/or additional items may change the identified shipping cost.


Regional Freight Charges
 Regional freight charges apply to indicated map locations only

If you live in Ballandean, Crows Nest , Dalby, Gatton, Highfields , Laidley, Oakey, Meringindan, Millmeran, Pittsworth, Plainlands, Stanthorpe, or Toowoomba and purchase $110 - $130.00 of "consumable  goods only"  in one purchase from Brewing Supplies Online and your order meets stated  "conditions" (It must fit into a single carton and weigh less than 2.5kg)   then it's  free freight for that purchase. Freight is calculated on actual mass or volumetric mass depending on which is the greater.

Weight Range Freight Type Cost
 Below  - 0.5kg  Satchel  $13.95
 0.5kg  - 1.0kg  Satchel  $15.95
 1.0kg  - 3.0kg  Satchel
 Below  - 2.5kg  1 Carton  $15.95
 2.5kg  -  5.0kg  1 Carton  $17.95
 5.0kg  -  7.5kg  1 Carton   $19.95
 7.5kg -  10.0kg  1 Carton  $21.95
 10.0kg - 12.5kg  1 Carton
 12.5kg - 15.0kg  1 Carton  $25.95
 15.0kg - 17.5kg  1 Carton   $27.95
 17.5kg - 20.0kg  1 Carton   $29.95
 20.0kg - 22.5kg  1 Carton   $31.95
 22.5kg - 25.0kg  1 Carton 

Free Freight Conditions:
Goods value must be between $110.00 - $130.00.
Purchase must fit into one (1) carton freight cost $15.95. 
Maximum of five (5) advertised items will be freighted free.
Maximum mass 2.5kg of purchased goods.
Consumable products may include hardware items less than $20.00 in value.

If a consignment exceeds the stated volume for the listed weights or Box numbers, an oversize surcharge will be added to the listed price for each extra box. Maximum volume: 1/5th cubic metre. To regional centres identified only. Other regional locations may require a national courier at a different freight rate. The fees identified are an estimate and may change due to change in courier charges. 

Regional Freight Centres

sth qld reg freight 


Australia Wide Small Freight

If an order is under 360mm x 250m, and less than 20mm thickness, with a mass under 500g, then it may be suitable for an Australia Post B4 registered envelop. B4 envelop shipping cost is $10.95. Orders thicker than 20mm are defined by Australia Post as small freight  and estimated as shown.   

 Small Satchel $13.95
 Medium Satchel
 Large Satchel
 X_Large Satchel $24.95
 Small Carton $14.95
 Medium Carton $18.95
 Large Carton $22.95
 X_Large Carton $26.95


National Boxed Freight

Australia Post National boxed freight is defined by total mass, box volume, and delivery zones. It is for orders greater than 5.0kg up to 22kg and under .1 of a cubic metre. If an order exceeds the stated volume limit while having a low weight it is costed against a calculated volume weight. It is too complex to post in this article. If  you select an item to buy and  go to the shopping cart you can enter your "delivery post code".  Your bulk freight options will be displayed when you select freight options. Each time you add a new item freight will be recalculated for all the items in your cart. Not every post code may have bulk freight services available to that location.  The prices advised are based on freight providers base prices.National boxed freight may also require freight insurance.


Goods Return Or Collection

Hand to hand return of goods is unavailable.

Brewing Supplies Online does not provide change of mind refund for any food items or consumable goods to manufacture food or drink, seasonal items, or discounted sale items.

The purchaser is responsible for the return freight costs of elligible change of mind items to Brewing Supplies Online. Hand to hand return of goods is not available. All returns require the  Brewing Supplies Online Returned Goods Form to be emailed to us and processed before returning goods.

Application for change of mind refund must be undertaked within fourteen (14) days of purchase.

Elligible change of mind refunds will be via an electronic funds transfer to the purchaser's financial institution after goods return and inspection. Purchase transaction costs and freight costs incurred by the customer are non refundable. A restocking fee to the value of 10% of the goods sale value will be deducted from an available refund. 

If a change of mind refund is offered it will require "a copy of the original purchase invoice" to be provided to Brewing Supplies Online by the claimant as either hard copy or digital format. 

Refund may take as much as fourteen (14) days when courier freight services are used to return goods within Australia. For locations outside of Australia this may be extended.


Non-refund Items
Brewing Supplies Online advises it does not offer refund or return for:
Any edible food or drink product as an example but not limited to: brewing kit, grain beer recipe, grain wort, yeast, sugar or brewing malt, additive or cure, seasoning or flavouring, casing or food flavour bags, culture or enzyme, flavouring or essence, or food product enhancer;
Food or drink product discount bundle;
Seasonal food or drink product;
Any product removed from original packaging;
Products returned with damaged packaging;
Products and its packaging in a condition considered unsuitable for future sale;
Refund on an item that is not the item originally dispatched to the purchaser.
Warranty Returns

Brewing Supplies Online reserves the right to refuse a warranty claim if: goods do not have the proposed fault; goods have been modified; goods have been used for a pupose other than that identified by the manufacturer or goods vendor; attempts have been made to repair goods before return; required documentation is not provided to support a claim; other requested evidence is not provided by the claimant; or the goods are lost or damaged during return.

The purchaser is responsible for the return freight costs to Brewing Supplies Online to effect a product warranty  claim, or fit for purpose claim, unless the object has a large volume or size. In this circumstance Brewing Supplies Online will identify a mechanism to effect such claim. 

On a small object warranty  claim Brewing Supplies Online will meet the one-way return freight cost to the claimant after the received item has been repaired or replaced.